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| Job Location | Nantgarw |
| Education | Not Mentioned |
| Salary | 28,000 - 36,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Senior Systems EngineerGreater Cardiff Area£29,000 - 36,000p/a (DOE)+ on-call retainer & BenefitsDue to internal progression, a position has become available to join a company who Forbes listed as one of the Top 5 Best Cloud Computing companies to work for.ObjectiveTo contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.Technical Skills required:* Hosted telephones* Voice over IP PBX (preferably using SIP/SDP/RTP)* TCP/IP networking* Proficient in the use of WiresharkTasks* Use analytical and logical methods to troubleshoot and problem solve complex voice issues* Provide technical customer care and training within a voice IP environment* Resolve complex voice tickets, providing resolutions, and provide or assist with root cause analyses where required* Mentor other team members - guiding them through support incidents, analysing SIP traffic and performing network troubleshooting* Ensure internal and external facing technical documentation is up to date; take responsibility for creating new articles where knowledge sharing is required.To discuss further, please attach a copy of your CV (doesnt matter if it isnt up to date) to this application. Look forward to hearing from you.