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| Job Location | Nantgarw |
| Education | Not Mentioned |
| Salary | £31,365 - £37,890 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
We wish to recruit a technical Senior Support & Business Analyst to join our Software Applications teams supporting major National software applications for the NHS in Wales.As a Senior Support & Business Analyst you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users and clinicians. You will be expected to:• Provide operational/technical support of the service such as event monitoring, log file maintenance and performance tuning• Demonstrate and apply good knowledge of ITIL service Delivery and Service Support • Server configuration including setting up a load balanced environment with file synchronisation• Monitor system health and resolve underlying issues• Deploy and configure major software releases including Apache, PHP and Moodle• Provide server information analysis and reporting metrics• Provide technical guidance and advice to colleagues and other NHS staff• Develop and maintain standard operating procedures and work instructionsExperience of working within a software service delivery and 2nd line support environment is essential for this post.Experience or knowledge in the following areas would be advantageous:• Windows 2008+ including Active Directory• Installing and configuring open source solutions in a Windows environment• Installing Moodle in a load balanced configuration• Creating test plans and undertaking OAT activities• Installation and configuration of DFS or alternative file synchronisation tools• Development and execution of scripts for server administration and monitoring (Powershell or similar)• Development and execution of SQL scripts/queries• Practical experience in monitoring a database and developing database maintenance plans, particularly with SQL server• Problem solving skills• NHS Clinical/Administrative Information and IT requirements• Customer and supplier LiaisonWe are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements.This is an excellent opportunity for those with operational IT skills wishing to work at a National level.All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.There may be a requirement to work as part of an on-call rota covering a 24/7 service.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.Closing date: 14th January 2021.For further details / informal visits contact:Name: Joe JonesJob title: Principal Support & Business AnalystEmail address: joe.jones@wales.nhs.uk