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| Job Location | Nantgarw |
| Education | Not Mentioned |
| Salary | 50,000 per annum, negotiable, pro-rata, inc benefi |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
eCommerce Manager£50,000 + benefitsCardiff ( Nantgarw )We are looking for an experienced eCommerce Manager, reporting to the Director of Logistics of a household name retailer on the outskirts of Cardiff. This role would be multi-site and you may be expected to work between the Nantgarw and Treorchy DistributionCentres.As eCommerce Manager you will be focused on delivering exceptional service and customer satisfaction for a leading brand of clothing, accessories and jewellery. The ideal candidate would have a proven track record in an E-fulfilment environment, with a strongfocus on demonstrating ROI through monitoring and reporting of key KPIs. An understanding of direct to customer networks would be an advantage.You will:- Be responsible for the day-to-day operations of the network- Monitor the network to ensure operations are meeting defined service level agreements and implements corrective actions as needed.- Be a systems expert for fulfilment management systems.- Be a key partner for operations, customer care and merchandising in updating/changing system parameters to support sales strategies.- Effectively manage the eCommerce fulfilment team to appropriately support the daily operational goals.- Have a strong emphasis on team building and development- Regularly review processes of the fulfilment of eCommerce orders to improve productivity and maintain best in industry practices, with an aim to continuously improve.- Act as key interface with Customer Service and Operations in identifying, mitigating and solving customer experience challenges and escalations- Be responsible for key metrics determining health of direct fulfilment networkThis is a highly responsible role with great variety and job satisfaction. You will benefit from a great working environment and competitive salary. If you think you are a personable and approachable individual, with the drive and will to succeed in a fastpaced environment and enjoy interaction with people, please apply!Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Keyskills :
eCommerce