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Job Location | Nantgarw |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
The OpportunityReporting to the Head of Account Management, the Customer Success Analyst holds responsibility for proactively managing customer accounts via telephone; including all areas of customer support and growing assigned accounts by unlocking incremental revenue opportunities.The BusinessAlcumus are the UK’s market-leading provider of technology-led risk management solutions that help businesses of all sizes become safer, healthier and stronger.With PE backing and achieving double-digit year-on-year growth, Alcumus has ambitious growth plans both nationally and internationally for 2021 and beyond.The Ideal CandidateWe are looking for someone who is driven to go above and beyond for our customers. You will be proactive by nature and committed to delivering a first-class customer experience, therefore strong communication skills (verbal and written) are key to success in this position.The ideal candidate will be motivated by a fast-paced, high energy environment and have the ability to create and develop strong relationships with our clients. The candidate will be articulate and be able to discuss our products and services clearly and professionally.The Bits Our People Love