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Call Centre - Customer Advisor

Maximus
Job LocationNantgarw
EducationNot Mentioned
Salary£22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Full time opportunities working 5 x 7.5 hour days between 8am - 8pm Monday-Sunday and will work 1 in 3 weekends.We offer Hybrid working and office base options following training.Office is based in Nantgarw.We are currently working with Migrant Help who are an Asylum Support charity. They protect people affected by displacement and exploitation to help them thrive as individuals.As a Customer Service Advisor you will be required to:

  • Understand, support and advise customers requiring a wide range of information, advice and guidance:
  • To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures and legislation;
  • Comply with the expectations of customers;
  • Ensure they are consistently achieving or exceeding Service Level Agreements (SLA’s).
  • Work alongside third party interpreters to communicate with the Service Users (SU’s)
Don’t worry if this is new to you, full training will be provided for all the services, advice and guidance we provide.What we will give you:
  • Starting salary from £22,000 dependent on shifts
  • Hybrid working (following training 4 - 8 weeks)
  • Opportunity for paid overtime
  • 25 days paid holiday per year + Bank holidays on top of this
  • Option to buy or sell up to 5 days per year
  • 1 paid volunteering day per year
  • 2 days paid dependants leave per year
  • Healthcare cash back plan
  • 9% combined pension including enhanced employer contribution
  • Enhanced maternity and paternity pay
  • Employee assistance programme
  • Access to a wide range of tools designed to aid wellbeing
  • Access to internal training programmes and self-development tools
  • Clear progression path, and promote from within culture
  • Refer a friend bonus
  • Free Parking
Who we areBe part of something great!Maximus is a global organisation working specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’slives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.What we are looking for
  • A desire to gain job satisfaction through helping others in need
  • A strong work ethic with the ability to operate professionally in a fast, service led industry
  • An ability to empathise with people at all levels
  • Emotional resilience
  • Experience of working as part of a team
  • Strong attention to detail
  • Excellent communication and interpersonal skills
  • An ability to manage and resolve complaints in a calm and professional manner
  • IT literate with full working knowledge of MS Office Suite and use of windows-based databases
  • Strong decision-making abilities
  • Experience of working in a contact centre environment is desirable
EEO StatementMAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

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