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Job Location | Nantgarw |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
2nd Line Support EngineerLocation: NantgarwHours: 37.5hrs Monday - FridaySalary: £TBCOverviewYour role will be to assist the CRM Support Team Leader in supporting CRM solutions for internal and external customers as well as resolving escalated issues from 1st Line Support Engineers to ensure business continuity and customer satisfaction. As partof your role you will be responsible for issue resolution (particularly escalated issues) and communicating with customers in a timely manner during investigations.This role would suit an enthusiastic individual who is committed to the ethos of the work of the Company. Someone who has a good knowledge of computers/general software configuration and programming skills such as: C#, PHP, XHTML, JavaScript as well as theability to manage customer issues within our Customer Relationship Management system, ensuring that they are dealt with correctly in a timely fashion.You will be required to: