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HRSS Administrator

Jo Holdsworth Recruitment
Job LocationMorley, Leeds
EducationNot Mentioned
Salary£11.11 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We are currently looking for a number of HR Administrators to join our clients’ fantastic HR Shared Services team on a temporary basis. Our operation is based in Morley where you will be working as part of an excellent team delivering best in class serviceto managers in our retail stores, depots, home shopping centres and home offices.You will be working for a value-led organisation who encourage everyone to be open and honest, work creatively and collaboratively, valuing everyones input.Our clients’ collaborative culture, size of business and belief in the empowerment of the individual means opportunities are abundant.They have more than 145,000 dedicated colleagues ensuring that customers are at the heart of everything they do.The role

  • Responding to and resolving customer questions and issues
  • Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail.
  • Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues.
  • Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation.
  • Completion of people administration tasks as part of the employment lifecycle.
  • Adapting to and learning from change, challenges and feedback
  • Contribute to quality, accuracy and adherence to policy and process; validating the accuracy of data received in order to complete or resolve the customer request.
  • Prioritising your own workload to ensure the team hit set SLAs.
  • Modelling the company values in your day-to-day work by taking ownership, sharing ideas, supporting others and making improvements that impact your team positively.
About you
  • High attention to detail and accuracy
  • A talent for problem solving and the ability to apply judgement based on the situation.
  • Excellent written and verbal communication skills
  • Experience of working in a fast faced high volume environment.
  • Experience in planning and prioritising your own workload.
  • The ability to adapt and work flexibly with changing work demands and tasks.
  • Computer literate with the ability to learn new systems.
Hours: 37.5 hours per week, 5 days over 7 (1 weekend day every weekend)Location: Morley, 2 weeks training fully on site, hybrid working once training completed with a minimum of 1 day a week on site.Full-time, temporary until March 2024.Salary: £11.11ph.Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement,you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

Keyskills :
AdministrativeData EntryGeneral AdministrationTicketing SystemsHRSS

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