Customer Service Advisor

Job Location	Morley, Leeds
Education	Not Mentioned
Salary	£10.42 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Job Title: Customer Service AdvisorSalary: £10.42ph Location: Morley - Hybrid Type: Temporary - ongoing Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.Interviews will be held on Monday 19 th February for a start date of Tuesday 20 th February.The role / Main duties and responsibilitiesRespond directly to customers and client enquiries on an inbound/outbound basis either through telephone or email with a resolution within productivity and handling time targetsInform customers and clients of the outcome of their enquiries by working with other areas of the business such as Link to Operations, Contractor Team, Parcelshop Operation and International partners so that you have the required information to make a decisionMake decisions that exceed customers expectations having reviewed enquiry investigation information so that the customer gets the best outcomeHandling client and customer calls/enquiries and contacts in line with our Customer Experience standards (CSAT) providing excellent customer service ensuring our Contact Quality standards are maintainedMeet output and productivity targets relating to the above on a daily and weekly basisMaintain customer satisfaction ratings based on criteria set forth by the companyUpdate and maintain the CRM and in-house tracking systems after each customer/client interactionContribute to and achieve individual and team targets relating to contact quality, productivity and other KPIsExperience sought / Personal Qualities desired - Must be available to work some holidays and weekends- Fluent in written and verbal English language- Strong Computer literacy skills- Experience of working in an outbound contact centre is desirable- Experience of maintaining multiple systems at once- Able to work to individual and team targets- Understanding of CSAT and Quality within a contact centre environment- Working knowledge of CRM is desirable- Excellent verbal communication skills- Strong problem-solving abilitiesClosing date: 09.03.2024To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the future

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