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| Job Location | Morley, Leeds |
| Education | Not Mentioned |
| Salary | £11.11 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
We require several candidates to work 5 days over 7. Training will be 2-4 weeks on site and then you will be required to work at least 1 day on site after training is complete. Morley based you will be working for a high-profile employer in an extremelyvaried administrative and customer service-related role on a temporary ongoing basis with potential to go permanent. You will be providing internal and external support across the organisation, supporting managers with a wide range of HR and recruitment issues.Responsibilities· Responding to and resolving customer questions and issues both over the phone and in writing· Correctly processing tasks and activities requested by customers through a ticket resolution system or by telephone and e-mail· Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues· Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation· Collaborating with managers, team leaders, team colleagues, customers, and other business partners· Completion of people administration tasks; recommending ways to improve the ways we do things where it would benefit the customer experience· Adapting to and learning from change, challenges, and feedback· Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received to complete or resolve the customer requestExperience, skills set and/or qualifications required· You will need to be organised with a high attention to detail· High attention to accuracy and detail· Computer literate with the ability to learn new systems· Excellent verbal and written communication· Able to work within a fast-paced environment· Can work flexible shift patterns where required· A talent at problem solving and the ability to judge a situation· Experience in planning a priority your own workloadHours: 37.5 hours per week. 5 over 7 days. 8am - 6pm (flexible shift patterns)Salary: £11.11 per hourLocation: Morley, LeedsDue to the amount of response, we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement,you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.(Jo Holdsworth Recruitment - Recruitment Agency)
Keyskills :
Customer Service