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Customer Service Officer

Spencer Clarke Group
Job LocationMorley, Leeds
EducationNot Mentioned
Salary10.00 - 12.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Spencer Clarke Group are working with a large retailer to hire into office based opportuntiies, this role could lead to a permanent opportuntiy as well as career progession.

  • Location - Morley
  • Working hours 5 over 7 including weekend working. Requirement to be in Britannia House for training. Primary shift pattern 08:00 - 16:00 with one 10:00 - 18:00 per week.
  • Pay Rate - £12.50 umbrella
  • Start date - ASAP
  • Contract Length - 6 months and opportunity to move permanent.
Our Leeds operation is based in Morley where you will be required to work as part of a team to deliver great customer service to our colleagues and key stakeholders. We will have high expectations that you are able to complete tasksand queries within therequired time frames to effectively resolve customer questions and queries.If youd like to be part of a Global community of Shared Services with a mission to provide simple, standard, and compliant back office services and you think youd thrive on working as part of a team within a large transactional HR operation this could bethe role for you.What youll be responsible for
  • Responding to and resolving customer questions and issues
  • Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail
  • Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues
  • Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation
  • Collaborating with managers, team leaders, team colleagues, customers and other business partners
  • Completion of people administration tasks as part of the employment lifecycle, recommending ways to improve the ways we do things where it would benefit the customer experience
  • Adapting to and learning from change, challenges and feedback
  • Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received in order to complete or resolve the customer request
About youYou will need to be organised with a high attention to detail and the ability to plan and prioritise your own work load. Ideally, you will have Administration experience however, IT and Microsoft Excel skills are essential. You will possess:
  • Exceptional customer service skills, and capable of speaking to customers on the telephone
  • High attention to detail and accuracy
  • A talent for problem solving and the ability to apply judgement based on the situation
  • Excellent written and verbal communication skill
  • Experience in planning and prioritising your own workload
  • The ability to adapt and work flexibly with changing work demands and tasks
  • Computer literate with the ability to learn new systems
Do you meet the above criteria Then apply below and call Spencer Clarke Group and ask for Thomas Humphreys.

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