Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Experience - Help Centre Lead

Appcastenterprise
Job LocationMorley, Leeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job AdvertAre you looking for a customer focused opportunity, in a fast paced and ever-changing environmentThe Help Centre Leadis responsible for the development of our Help Centre proposition. It will drive the self-serve and digital first agenda through our self-serve channels by continually developing the proposition aligned to stakeholder and business needs.This is to ensure a quick and easy journey for customers to resolve issues whilst delivering a reduction in escalation to colleague supported channels.Your Role

  • Lead and manage Asda help centre development roadmap, ensuring continuous improvement of the customer experience
  • Hold regular meetings with stakeholders across all lines of business to review key content requirements against upcoming activity, project activity, areas of strategic focus
  • Keeping up to date with latest customer research, working with the UX teams where required to support and explore content development
  • Utilise data, reporting and analytics to identify continuous improvements to the help centre pages on a frequent basis
  • Own the help centre search solution and vendor relationship: ensuring ongoing improvement in the search results returned to our customers (driving satisfaction and containment)
  • Stay up to date with the customer support environment, generating new and innovative ideas to better deliver our self-serve, digital first customer support strategy
  • Gatekeeper of consistency in branding, content, and tone of voice across the ASDA help centres and with other customer facing communication channels
  • Keep up to date/look into new and emerging technology, software and functionality that might better help drive the self-serve and digital first agender
About you
  • Youll need excellent stakeholder management skills
  • Knowledge of effective digital communication
  • Understanding of UX/UI design and content
  • High level of understanding of the customer and Asda lines of business.
  • Itd be ideal if you have experience with Salesforce and Experience Cloud
Work Where it Works.Our hybrid way of working gives you the choice to work where it works. This enables you tochoosewhere youll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team, as well as acrossour network of stores and depots.You will also get an excellent benefits package including;-
  • Discretionary company bonus
  • Company pension up to 7% matched
  • 10% colleague discount, free parking and many additional rewards
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

APPLY NOW

Customer Experience - Help Centre Lead Related Jobs

© 2019 Naukrijobs All Rights Reserved