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| Job Location | Morley, Leeds |
| Education | Not Mentioned |
| Salary | £26,000 - £30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
JOB DESCRIPTIONRole: 2nd/3rd Line Help Desk AnalystReports to: Operations ManagerOur client are an established and successful solutions and services provider.We currently looking to add to their existing service desk team.The 2nd/3rd Line Help Desk Analyst will be responsible for handling 2nd /some 3rd level support requests. We are seeking a highly customer focused and career driven individual.Responsibilities:·Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA’S)·2nd/3rd Line IT Support relating to technical issues involving Microsoft’s core business applications and operating systems·Support of disaster recovery solutions·Network technical support at the network level such as DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security· Remote access solution implementation and support: VPN, Terminal Services, and Citrix·Support of basic server issues prior to escalating to 3rd Line·System documentation maintenance and review·Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages·Ensure that set SLA’s are met within the time limit agreedAdditional requirements:·Car owner with full UK driving license