Customer Service Administrator

Job Location	Mill Hill, London
Education	Not Mentioned
Salary	£22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Customer Service Administrators!If you are looking to branch away from dead-end career paths, into an exciting and vastly-expanding business, then I need to hear from you today! I am working with a long standing client of mine, a high-end furniture business, in seeking a personable and self-motivated Customer Service Administrator to join their team on a permanent full time basis!If you are looking to work for a fun, family-feel and welcoming environment, where you can offer your expertise to a huge variety of customers by progressing orders, monitoring live-chat systems, chasing delivery times and coordinating with warehouse staff, then I need to hear from you today!Along with a great basic salary, my client are offering a very realistic opportunity to progress within your career with genuine development opportunities. They have also just moved into brand new offices in Maze Hill, which is within walking distance from the station! The working days are Monday – Friday, so you will always have your weekends to yourself!Job Title: Customer Service Administrator Location: Maze HillSalary: £22,000 per annum The Role:

Deal with inbound customer queries via email, telephone and live-chat to ensure effective communication across multiple platforms

Take and progress customer orders, always ensuring a consultative approach is offered

Respond to customers when they require delivery time updates

Respond to Trustpilot Reviews

Dealing with quality issues and resolving them

Updating company quality claim overview with any claims received

Answering any product information questions customers may have

Sending out sofa Fabric Swatches when they are requested

Managing own Website Reviews

Liaise with delivery drivers and warehouse staff to ensure appropriate levels of stock are maintained

Investigate any damages or missing items immediately

Requirements:

Experience in a Customer Service Administrator role is essential

Experience in taking and progressing customer orders

Preferably experience in liaising with transport and warehouse teams

Excellent communication and customer service skills are essential

Able to manage and prioritise own workload

A genuine passion for interior design/furniture is desirable

Due to limited parking at the new office in Greenwich, the flexibility to use public transport is preferred

Complaint-handling skills

If you are looking for the next step in your career and want to continue into “the new normal” with a brand new role, then get in touch with Gareth in our Head Office. These roles will be filled quickly so get in touch today if you don’t want to miss out!EMPOWERING PEOPLE WITH OPPORTUNITIESSwanstaff Recruitment is an equal employment company

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