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Support Engineer (1st/2nd Line)

WüNDER_TALENT
Job LocationMiddleton, Manchester
EducationNot Mentioned
Salary£20,000 - £25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

As an IT Support Engineer, you will be the frontline hero, troubleshooting and resolving technical issues to keep the companies business operations running smoothly. You will provide both 1st and 2nd line support, offering solutions to a wide range of softwareand hardware problems. Your role will be pivotal in maintaining high levels of satisfaction and productivity by ensuring their technology systems function flawlessly.Key Responsibilities:

  • Provide first and second-line support for issues related to Microsoft Windows 10/11, Office 365, and various hardware devices.
  • Diagnose and troubleshoot issues involving file permissions, Active Directory configurations, and hardware functionalities.
  • Implement solutions for network diagnostics, including TCP/IP configurations, mobile networking, and network printing.
  • Assist in managing user accounts and permissions using Active Directory and ensure secure operations through network security best practices.
  • Engage with modern IT tools and systems such as Intune, Entra, and Exchange, to enhance user experience and operational efficiency.
  • Develop and maintain a basic understanding of VoIP services and basic PowerShell scripting to streamline processes and automate tasks.
  • Deliver exceptional customer service, ensuring all tech support actions are resolved in a timely and professional manner.
Requirements:
  • Proven experience in IT support roles with a strong understanding of Microsoft environments, including Windows 10/11 and Office 365.
  • Familiarity with hardware diagnostics and troubleshooting laptops and other computing devices.
  • Experience with network diagnostics, network security measures, and troubleshooting techniques.
  • Basic knowledge of ITIL/Agile methodologies, Android tablet support, and PowerShell scripting is highly advantageous.
  • Excellent problem-solving skills, with an ability to think quickly and under pressure.
  • Strong communication skills and a dedication to providing outstanding customer service.
Whats on offer:
  • Basic salary up to £25k
  • 10% annual bonus
  • Extra allowance for shift work (weekends)
Required skills
  • Helpdesk
  • Technical Support
  • 2nd Line
  • 1st Line

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