Park Manager

Job Description

Jumpin Fun is an exciting and exhilarating inflatable park for all the family. With assault courses, giant slides, inflatable activities, wipe out zones and much moretheres something for everyone at Jumpin!Here at Jumpin we aim to give our customers the best possible experience, through unparalleled facilities and amazing customer service. You are key to getting our customers to return to your park with a very clear mindset where the safety of our team membersand our guests is our highest priority.Expectations

• The maintenance and on-going improvement of the Companys guest experience and feedback performance.

• The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.

• The achievement of the Companys business Key Performance Indicators including revenue targets, jump numbers, operating costs, and overall budget management.

Duties and Responsibilities

• You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role.

• Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform

• You will lead the way when it comes to Getting stuck in and showing your team what a leader you are.

• You will take responsibility for the park with the support of your Assistant Manager ensuring full handovers take place before your absence.

• You will enjoy partnering your Assistantl Manager in recruiting, coaching, developing and mentoring your teams

• Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must

• You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue

• The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the team in day to day park operations.

• To ensure that the centre maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training

• To manage the day-to-day maintenance and on-going improvement of the parks overall presentational standards, internally and externally

• To manage the effective and efficient operation of the stores overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest partyservices, and active management of all required inspection regimes

• You will need to be a great communicator to your teams and your guests ensuring all feedback is dealt with promptly & professionally

• You will be adaptable, resilient, smart, full of integrity and a real role model

• To lead in the operation of the centres team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc,discipline, grievance, etc) management, as required

• You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.

• Speak to every team member on each of your shiftAs with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.

Successful Applicants will be required to spend a minimum of 2 weeks at our Salisbury training centre where travel, accommodation and expenses will be provided.

Keyskills :
Customer SatisfactionCustomer ServiceSafetyTraining