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| Job Location | Measham |
| Education | Not Mentioned |
| Salary | 40,000 - 45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
SF Recruitment is currently recruiting for a Service Desk Manager to join one of their hugely successful clients based in South Derbyshire. This role is a full-time, permanent position which will be office based from Monday to Friday. The role is responsible for overseeing all Service Desk staff and ensuring that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritisation and resolution of incidents,including the monitoring, tracking and coordination of Service Desk functions. The Service Desk Manager will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Day to day duties will include: - Manage the overall Service Desk activities and staff - Track and analyse trends in Service Desk requests - Develop and enforce policies and procedures that outline how problems are identified, documented, assigned and corrected - Train, coach and mentor Service Desk Engineers - Assisting in providing 2nd Line or 1st Line Support when request volumes are high - Assist in the design, delivery, improvement of in-house software applications and infrastructure - Assisting Business Systems/Infrastructure functions to deliver projects to required timescales as well as allocating sufficient resources from within the Service Desk Team - Reinforce timescales with 2nd and 1st Line Support to manage end-user expectations The successful candidate for this role should have previous experience working as a Service Desk Manager and most importantly proven experience of managing a team. In addition, you should have experience working in an ITIL - driven environment alongside anexcellent attention to detail and great communication skills.