Administrator

Job Description

An excellent opportunity has arisen within a well-known international textile brand with offices based close to Stockport. The focus of the role will be dealing with customers making bulk orders and handling everything involved with this from start to finish.The main tasks involved will be order processing, checking stock availability, then dealing with the transport and delivery of the product and all the relevant paperwork. The ideal person for this role will have a passion to provide first class customer service and be happy dealing with the full order processing cycle from start to finish. The role requires someone with excellent communication skills, both written and verbal and solution focused when dealing with problems. You must be computer literate with knowledge of MS Office suite, including Excel and have strong organisation and administrationskills! The position is full time and offers a salary of up to GBP26,000pa. You will need to be a driver with access to a vehicle for work. What will you be doing as a Senior Sales Administrator / Customer Co-ordinator / Customer Service Officer · Managing accounts alongside other departments · Order processing on to in house system from email and into the customers portal · Managing customer expectations and requests · General sales administration associated with order processing and month end reporting · Managing delivery booking slots and ensuring they arrive on time · Preparing stock reports based on sales data · Handling customer requests, enquiries, delivery chasers, complaints & quality issues · Responsibility for the Sales Ledger/Credit Control · Ensuring images, samples & data is collated and stored in the appropriate location and supplying on customer request · Liaising with Internal teams such as design and field sales · Liaising with another office in Europe regarding customer service, transport, quality, warehouse and creation We would LOVE to hear from you if you have the following skills and experience: · Personable with a confident approach · Enthusiastic, resilient service-minded person, both towards customers and colleagues · Strong organisation and administration skills · Previous experience within a similar role is preferred · Excellent communication skills both written and verbal · Proactive and result-oriented · Attention to detail · Ability to interact with internal staff and customers at all levels · Ability to be flexible, multi task and prioritise workloads with a can-do attitude · Manage own work load and pro-actively work on own initiative · IT literate with good knowledge of Microsoft packages specifically Outlook & Excel where intermediate level is a necessity · Must be able to use formulas, as part of this role - EXCEL is used daily and previous experience with v-lookups & pivot tables is preferable · Able to drive / own vehicle or access to a vehicle for work What will you get in return for your work as a Sales Administrator / Customer Co-ordinator / Customer Service Officer · Salary of up to GBP26,000 · Full time hours, Mon to Fri 8.30am to 5.15pm with some flexability available to start and finish times · 20 days holiday + stat rising by 1 each year, capped at 23 · Free parking · Access to the staff sale · Working within a small and successful team of 4 If this Sales Administrator / Customer Co-ordinator / Customer Service Officer sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we areunable to contact everyone in person and thank you for your interest. Are you on Facebook Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.