Senior IT Support Engineer

Job Description

Based in Market Harborough, Leicestershire we are the leading global provider of technology and business process outsourcing services. We use the power of data and technology to support our clients entire consumer lifecycle. Acquiring new consumers, managing consumer relationships and driving revenue - all in one place.Our parent company is a leading publisher of print and digital brands including Esquire, Men’s Health, ELLE, Harper’s Bazaar, Cosmopolitan and Good Housekeeping reaching 22 million fans and followers through our social media platforms.Senior IT Support Engineer - Internal - Infrastructure / Web Services£35,000 + Benefits | Market HarboroughThe Senior IT Support Engineer Role:The Senior IT Support Engineer will ensure the stable operation of the organisation’s Infrastructure and Web Services. This includes maintaining, supporting, deploying and optimising key functional areas. The Senior IT Support Engineer will also be responsible for resolving support requests in a timely and accurate fashion, as well as provide recommendations and guidance on future architectural and technology improvements that impacts business performance and costs.Senior IT Support Engineer Key Duties:+ Provide support to internal and external customers, technical issue resolution completed and recorded via the support ticketing system.+ Service and Performance Monitoring and Capacity Planning with tuning to remove impediments+ Participate in managing all data and network security solutions+ Manage and/or provide guidance to junior members of the team+ Maintain close contact with internal and external customers to ensure their needs are met and an excellent working relationship is sustained+ Liaise directly with Clients, Management and all relevant departments on a regular basis on technology issues affecting their areas+ Ensure connectivity of all servers, web services, workstations, telephony equipment, printing and other network appliances.+ Monitor and test network performance and provide network performance statistics and reports+ Identify and take part in initiatives to improve the quality and effectiveness of the IT operational service+ Monitor daily to determine hardware or software specific productivity drains and report to line managerAbout You:Essential Skills:+ Driving License+ Minimum 5 years’ working experience in a IT related Senior Position+ In depth knowledge of Networking and Web Services+ In depth knowledge of Hardware and Storage Solutions+ Good knowledge of Helpdesk procedures+ Ability to diagnose and resolve Networking/Hardware/OS issues+ Good Technical Administration skills+ Experience managing and maintaining documentation+ Knowledge of back-up and security procedures+ Desktop support experience for Windows 10+ Windows Server 2012, 2016, 2019 and the associated core services such as AD+ VMware Virtualisation experience andor certification+ Cisco Switches experience andor certification+ Systems security; Firewall technologies, anti-virus policies etc..+ Available as part of a 24/7 rota as part of out of hours support.Desirable Skills:+ PaloAlto and Cisco ASA Firewalls experience andor certification+ Working knowledge of ITIL, PCI, GDPR+ Able to translate requirements into specifications and implement+ Linux (CentOS) experience andor certification+ Experience with Citrix ADC (Netscaler)+ Knowledge of Veeam backup software+ Knowledge of application deployment techniques+ Knowledge of web deployment techniques and frameworksYour Background / Previous Roles May Include:Infrastructure Support, IT Technical Support, Senior Helpdesk Support, Internal Service Desk Support, IT Systems SupportInterested Apply here for a fast-track path to the Hiring ManagerApplication notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.