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Customer Service Advisor - Temporary

Vanilla Recruitment (UK) Ltd
Job LocationMarket Harborough
EducationNot Mentioned
Salary£11.98 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

This is a temporary role for 12 weeks supporting through a busy period and due to the urgent requirements of the business, applicants must be available to start early January.Were delighted to be supporting a busy local business with the recruitment of a Customer Service Advisor.Working within a friendly team environment delivering first class, professional customer service, both internally and externally, through a one-stop-shop approach. You will use a range of communication methods such as telephone, email, webchat, social mediaand face-to-face ensuring customer enquiries are resolved at the first point of contact to maximise customer satisfaction.Hours of work:

  • Monday, Tuesday, Thursday and Friday 9.00am - 5pm
  • Wednesdays 9.30am - 5pm
  • Fully office based
Salary and benefits:
  • £11.98 per hour
Duties and responsibilities:
  • Answering inbound calls from customers
  • Processing customer payments and promoting more cost effective methods
  • Assessing customers needs and referring on to specialist service officers where appropriate
  • Using a variety of software to progress customer service requests
  • Suggesting and making recommendations to the Team Leader for service improvements
  • Handling any issues and resolving these accordingly with tact, diplomacy and empathy
  • Attending and participating in corporate training as required
  • Providing clerical and administrative duties as required
  • Complying with all company policies and statutory requirements
Skills and experience required:
  • Experience of working within the public sector or as a volunteer ideal however not essential
  • Previous experience working within a Customer Service environment
  • Confident communicator with strong interpersonal skills
  • Experience of electronic communication e.g. email and website
  • Ability to remain calm when dealing with customer complaints or problems
  • Accurate data entry skills with strong attention to detail
  • Flexible approach, self-motivated and a team player
  • Ability to multitask and prioritise workloads
  • Quick learner
  • IT literate - MS Office suite

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