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Job Location | Manchester |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Software Support Team Manager - SAAS - A delightful leadership role with a UK head office and global reach! Doing ace things for ace customers! Home BasedCompetitive salary - ace package and benefits with bonus!Your background in customer support will be software or IT related but we dont need you to be too technical. Personality and drive is critical! To manage a team of 6 and deliver stunning customer supportIntro - Lets go! We’re looking to recruit a customer support leader who is ready to take on a team of 6 people, and over time grow this function of the business as we expand our customer base across the globe. This might be your first department head role, but you will have experience managing a team. You will be pivotal to how the support service develops, as becoming more proactive is key to the service provided! Knowledgecontent creation and improvement will be part of your previous experience and you will be passionate about harnessing this to improve the overall customer experience. START ASAP - June / July 2021Critical Number to achieve a customer satisfaction (CSAT) rating of 4.7 and above.