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Customer Service Administrator Temporary Contract (with a view to go perm)

MERJE Ltd
Job LocationManchester
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Salary: £9.23 (Perm equivalent £18,000.00)Start Date: ASAPLocation: Outskirts of Manchester (Near Harpurhey)Hours: 37.5 Hours Monday - Friday 8.30 - 5pm (No weekends)This is an exciting opportunity to work with a global company as a customer service administrator, where responding to customer emails will be approx. 70% of the role and the other 30% will be on the phone to customers and engineers. You will be required to book repairs and maintenance into engineers diaries and respond to customer emails in a timely, efficient and polite manner.Main Responsibilities:

  • Booking engineers in via phone (30% of role)
  • Contacting customers via email to arrange repair / maintenance of products (70% of role)
  • Dealing with customer enquiries via email and phone
    • Candidate Essentials:
  • Excellent Customer Service and organisational skills
  • Excellent communication skills both written and verbal
  • Able to establish priorities
  • Able to work both independently and as part of a team to agreed processes, targets and timelines
  • Able to work under pressure
  • Computer literate and working knowledge of Microsoft office packages
  • Excellent listening skills with the ability to analyse and problem solve
  • Proven experience within a Customer Service, Administrative or Order Processing role
    • Keywords: Admin, administrator, data input, excel, customer service, scheduling, planning,

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