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Customer Analytics Manager

The Candidate Ltd
Job LocationManchester
EducationNot Mentioned
Salary£40,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Analytics Manager - £45,000 - Manchester - RetailOne of Manchester’s biggest retail teams is looking to a new Customer Analytics Manager. The business has cutting edge tech and volumes of data to go after, so if you are an ambitious senior analyst who’s confident diving in to marketing and digital analytics, this could be a very exciting opportunity. It’s worth noting the client has specifically asked for retail/ecommerce industry experience and direct team management capability if possible.Along with a potentially career defining scope to the role, there’s also a very substantial benefits package (it’s huge!) and a mature, flexible approach to working - remote working was part of their culture long before the pandemic.Whilst managing the Customer Performance team you will work to provide insight to drive long term performance and value from the customer base, influencing stakeholders across the business to make more informed strategic decisions.This will be achieved through requirements gathering, provision of agile analytics and providing consultancy on what the art of the possible can be, with Insight. As a Senior Analyst you will undertake analysis and provide insight, partnering with Customer Analytics colleagues, to involve individuals on a tactical and project-basis.You will have a wealth of experience in traditional customer data and experienced in handling large customer data sets. You will be thought and practice leading in the integration and analysis of digital, media and social data. We are looking for a good team leader, who inspires and develops the team.In this senior analytics position you will:

  • Interrogation of internal Segmentation model to deliver actionable insights on customer behaviour
  • Analysis and recommendations to support customer acquisition and retention strategies
  • Leverage internal Segmentation model to assist in business wider decision making
  • Analytical support for strategic projects and requests
  • Lead and develop the Customer Performance Analytics team by ensuring clear development and performance objectives are documented and managed by regular one to one’s and ensure all team members have a development plan and support their development, including championing any training requirements.
    • About you:
  • Proven vision and ability to take data and apply highly effective analytical methodologies to drive actionable insights.
  • Strong operational delivery track record, motivated to implement/deliver on time to quality standards and, critically, build new efficient processes at pace.
  • Demonstrated ability to quickly appraise complex situations, identify key issues and make tough, timely decisions.
  • Strong technical, usability awareness of online/e-commerce industries.
  • Influencing skills are key. Ability to engage Senior Managers as key stakeholders.
  • Excellent communicator and builder of interpersonal relationships, ability to influence others at all levels of the organisation.
  • Strong interpersonal skills are critical. Ability to/proven experience in building strong relationships with Trading, Product, Brand Strategy and other business functions.
  • Commercially aware and capable of interpreting business needs and requirements in a compelling and understandable way to the Data and Analytics teams and the wider business stakeholders.
  • Experience of advanced customer analytics using tools such as SAS / SQL / SPSS / GA and an appreciation of open source tools (Python, R etc.) and open source data
    • Are you the right person for the job Let’s get you in for an interview!Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search. Required skills
  • Analyst
  • Customer Analysis
  • Customer Insight
  • Data Analysis
  • SPSS

    • Keyskills :
    Analyst Customer Analysis Customer Insight Data Analysis SPSS

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