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Customer Service Assistant

Pearson Whiffin Recruitment Ltd
Job LocationMaidstone
EducationNot Mentioned
Salary£20,000 - £22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service – Retail BankingMid Kent£20,000 - £22,000 DOEMonday to Friday from 9am –5pm &2 Saturday’s a month 9am – 12:30pmDrivers only due to the nature of the role (Please note the hours for the position total 35 on a weekly basis; therefore, for Saturday’s worked, you will receive time back in lieu i.e., a day off during the week).We are looking for an experiencedfront facingCustomer Services Advisoron behalf of our well-established Financial Services client based in Mid Kent on a permanent basis.The ideal candidate will have previous experience working in a customer facingretailrole, ideally banking. The role will involve travelling to different branches across Kent for sick cover when required.Duties include:

  • Speaking to and assisting customers with queries
  • Maintain and build relationships with customers, both new and existing
  • Ensuring a customer centric approach always
  • Work to the required SLA’s and have an in-depth understanding of internal procedures
  • Demonstrate brilliant communication skills both face to face and over the phone
  • Adhere to all bank legislations, policy, and procedures
  • Process all transactions accurately
  • Cash handling
  • Update the internal systems with customer account details
  • Contribute to the overall team performance by reaching KPI’s
The successful candidate will have/be:
  • Previous face to face customer service experience, ideally within Financial Services
  • Comfortable handing large amounts of money
  • A desire to progress and build a career
  • Able to deal with complex situations with tact and diplomacy
  • Knowledge of Microsoft Word & Excel (basic)
  • A strong communicator
  • GSCE (or equivalent) qualifications in Maths & English
  • Full UK driving license due to the nature of the role
This is an exciting opportunity to work for an established company where there are a multitude of career paths available!If you feel you meet the above criteria, please apply onlineNOWfor immediate consideration.This role is being handled by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still lookingWhether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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