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Complaints Officer

Job LocationMaidstone
EducationNot Mentioned
Salary£14.33 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Complaints OfficerTemporary Role: 3 monthsSalary: £14.33 phrJob Purpose:As a Complaints Officer you are responsible for managing and addressing complaints from customers, clients, or stakeholders within an organisation. The job description typically includes the following responsibilities and qualifications:Responsibilities:

  • Analyse complaint, identifying issues, themes and concerns.
  • Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible.
  • Identify any outstanding information required to address the complaint concerns.
  • Use information to draft a response to the complaint.
Skills and Qualifications:
  • Attention to detail.
  • Strong communication (particularly written)
  • Drafting experience desirable.
  • Analytical and Administration skills desirable.
  • Knowledge of case management systems (Datix/InPhase).
  • Clinical knowledge and NHS background preferred, but not essential.
If you have the necessary skills and attributes, then click apply now!

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