Business Advisor to Franchisees

Job Description

Are you affable, a hard worker, happy to work in a small HQ with beautiful offices central to a town centre. Do you have really strong organisational skills, good communication skills, computer literate, ability to be self motivated and strong attentionto detail.This role requires you to be at the hub for all franchise owners - assisting them with training, advice, getting them compliant, arranging anything and everything for their set up, and being their support advisor moving them from start up Franchisees, toestablished and all of their needs throughout their journey. You will be required to attend Franchisee site visits, and the occasional overnight stay for journeys that are further away.The key tasks:-To be responsible for the provision of support to assigned Franchise Owners, oversee their implementation of the Franchise systems, guide their activity to drive performance and to provide internal helpdesk to the network.Reporting to: Chief Operating Officer Key Tasks1. Motivate and support assigned Franchise Owners in order to gain implementation of key activities to drive their respective and collective business performance.2. Support Franchise Support Owners in the generation of their annual sales and profit targets with associated recommended core activities.3. Ensure all Franchise Owners remain compliant with core systems and current legal compliances.4. Ensure regular communication via telephone, email and field visits to guide Franchise Owners in the daily operation of their business.5. Support new Franchise Owners during their launch and first trading week as requested by the Chief Operating Officer.6. Provide a support service to Franchise Owners, and Support Office staff where necessary, for the Workplace business systems.7. Carry out Franchise Owner training in the operation of the Workplace business systems and specific modules of the Management Training Course as requested by the Chief Operating Officer8. Arrange and carry out Business Reviews as detailed in the Franchise Support Manual ensuring that six month, one year and two year reviews are diarised the Franchise Owners at Support Office in conjunction with the ChiefOperating Officer, and as detailed in the Operating Manual.9. Report monthly to Chief Operating Officer on assigned Franchise Owner monthly and cumulative yearly performance highlighting high and low results, Red Alert Franchise Owners, and progress on key assigned projects.10. Identifying and recording details of innovations and best practices, training and other common support needs in the franchise network and reporting details to the Chief Operating Officer11. Preparing, presenting and facilitating our Regional Meetings and R&R Weekends/ Annual events12. Support and generation of business growth initiatives and respective communication, documentation and system to integrate them into the system13. Maintain telephone and written contact with Franchise Owners and deal with their enquiries and queries.14. Conduct investigations, projects or other tasks as required by the Chief Operating Officer15. In the event of non-availability of the local support supplier or Technology Department, provide assistance to Support Office staff in the operation of the IT systems16. Update the CRM database as required.

Keyskills :
Business AdvisoryCommunication SkillsCompliance MonitoringTraining