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IT Support Officer

Rhenus Logistics
Job LocationMagna Park, Lutterworth
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Following a steady business growth, we have an exciting opportunity for a IT Support Officer here at Rhenus Warehousing Solutions Lutterworth. We are part of Rhenus Group, a leading logistics services provider with global business operations and an annualturnover of euro 7 billion.In your role you will be managing support requests and your responsibilities will include inducting new starters in IT protocols and services. You will troubleshoot reported incidents, manage, issue and maintain all types of IT equipment. Shift pattern: Monday to Friday, Rotating shift pattern, 06:00-14:00/14:00-22:00 (37.5 hours per week). In this role, flexibility will be required to ensure that business needs are met.Main Responsibilities:

  • Manage Service Desk and issue resolution
  • Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults
  • Management of IT assets and equipment including installation of equipment
  • Enforce effective IT security protocols
  • Patch management and participation in system upgrades.
  • Manage backup of systems and all data
  • Manage email configuration and access
  • Ensure that external customer requirements are recorded and issues are logged, resolved and reported to the customer and the Internal team which manages the customer relationship
  • Ensure that data transfers between RWS and the customer and / or their partners is monitored for effective and timely transmissions
  • Provide feedback & recommendations on requirements based on health check results
Skills and Experience:
  • Proven technical support skills & experience
  • Experience of working in a support environment
  • Customer Orientation & ability to work collaboratively with technical colleagues& customers.
  • IT skills, including Advanced Microsoft / Excel.
  • Good verbal and written communication skills.
  • Positive attitude & ability to focus on tasks
  • Improvement & Innovation
  • Ability to build strong working relationships at all levels
  • Ability to attend to detail and respond swiftly to work demand
If you are interested in the position, please apply immediately as we are are looking for an immediate start!

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