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Customer Service Advisor

Job LocationMacclesfield
EducationNot Mentioned
Salary21,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job role: Customer Service AdvisorLocation: MacclesfieldPay Bracket: £21,000-£23,000Benefits: 28 days holiday, hybrid working, staff discounts & free breakfast on Fridays.Our client is one of the fastest growing companies in the beauty world of health and wellbeing. They have rapidly grown over the last few years, launching 16 international websites as well as distributing and selling products to over 120 countries worldwide.The business aim to offer the largest selection of safe, clinically proven, health and beauty products in the world, supported by an exceptional customer service team.We are looking for two passionate candidates, who are motivated to be part of an amazing customer service team based at award winning offices in Macclesfield.What does the role involve

  • Responding to customer queries and complaints via email, phone, webchat and social media channels in an efficiently manner
  • Learning about all the companies amazing products to give the best advice pre and post sale
  • Dealing with deliveries and logistics of all customer orders
  • Providing outstanding customer service experience
  • Maintaining customer records by updating account information of all issues/inquires
Who would be the right fit
  • Someone with an outgoing and friendly attitude
  • A passion for customer service and their products
  • Ability to work under pressure and work towards KPIs
  • Experience in a similar role would be ideal
  • Preferably worked on Zendesk (not essential)
  • Excellent IT skills
What our client can offer
  • Regular salary increase based on probation/performance
  • Performance bonus scheme
  • Hybrid working
  • Working at award winning offices in Macclesfield
  • 28 days holiday
  • Staff discounts with up to 55% off certain products
  • Reduced membership at onsite gym
  • Free luxury breakfast in the office on Fridays
If this opportunity sounds of interest and youre keen to learn more then please contact me for immediate consideration on or call me on .

Keyskills :
e-commercebeautyCustomer servicecustomer experienceheath and wellbeing

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