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Complaint Handler

The Curve Group
Job LocationMacclesfield
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Let us tell you a bit about our clientOur client are a nimble and ambitious financial services specialist. Backing people to fulfil lifes hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.Our client are a UK-based financial services specialist that supports their customers across a range of products and services. Our client was formed by bringing together two very successful businesses, a banking organisation and a motor finance company.They thrive upon saying "yes" to their customers. They respect the ingenuity of entrepreneurs and their clients startups; they give first-timers a leg-up onto the property ladder; they open up the lending market to many; and thousands of customers chosetheir organisation every week to buy their next car, van or motorbike.This is where you come in. Our client are on a journey. A journey defined by a destination; to deliver on their purpose.Feel like being part ofThe Customer Care team is responsible for investigating all types of complaints that come into the business. They deal with all customer complaints fairly and in accordance with regulatory guidelines. They make responsible decisions in line with companypolicies and procedures.This role will be based in the Cardiff office however, you will be able to work a blend of both home and office each week. Youll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.What would your day look like

  • Investigating complaints and gathering evidence
  • Liaising with customers, dealerships, Account Managers and third parties
  • Proactively managing your caseload to ensure all regulatory timescales are met and customers are kept informed through various channels of communication
  • Composing and sending regulatory letters to customers when required
What do our client expect of you
  • Complaint handling experience in a regulated environment is essential
  • Experience working in financial services and/or motor finance is desirable
  • Customer centric - putting the customer at the heart of everything you do
  • Excellent verbal and written communication skills
  • Experience in formal letter writing
  • Sound organisation and time management skills
  • Be proactive in own learning and development
If you feel you dont meet all of the criteria but could add real value to the role, apply anyway and we can have a conversation!What can you expect of us
  • A friendly and flexible culture, synonymous with their proposition to their customers.
  • A growing organisation that defines itself as being nimble, lean and strong.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A communicative, accessible and approachable ExCo.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.Still curiousJoin our client today and they will make the same promises to you as a colleague, as they do to each of their customers. They are committed to building a working environment that values respect, diversity, and compassion. Our client welcome people regardlessof age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether youre pregnant or on family leave.If youre interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.#backingyoutobringyourbestOur client is an equal opportunities employer.The CompanyOur client one of the largest lenders in the UK used car finance market. Theyve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.Their BenefitsNot only does our client offer a competitive remuneration package, they also offer one of the best benefits packages in Wales. Inclusive of their healthcare cover, pension schemes, and their employee assistance programmes, they have also installed a staffbar, game machines, and a pool table.When you choose to build your career with our client, they choose to invest in you.

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