Client Success Manager

Job Description

Job Title: Client Success Manager Location: LeedsContract: Full time, Permanent - Hybrid workingSalary: £20,000 - 30,000 + excellent benefitsAJ Connect has an exciting opportunity for a talented Junior Client Success Manager to join an ambitious technology company, based in Leeds.As the Junior Client Success Manager, you will be the first touchpoint for clients and supporting the wider Customer Success Team, becoming a trusted advisor to many of the UKs most innovative retail businesses.To flourish in this exciting role, you will be a data-driven, ambitious, and highly personable individual who can use these qualities combined with deep knowledge of digital marketing to become a trusted advisor to our retail clients. Training will be providedover three months.Key responsibilities will include:

• Running training sessions

• Analysing customer data sets to draw up performance reports

• Providing strategic recommendations

• Ensuring the client has a clear strategy to capture the full value from Google Shopping

• Creating excellent presentations.

• Coordinating with the Marketing Team.

• Supporting the Customer Success Team.

Skills and experience

• Outstanding communication skills, written and verbal.

• Able to communicate confidently and authoritatively with a wide variety of internal and external stakeholders, from C-Level to hands-on marketers or eCommerce specialists, to ensure prospects find you both engaging and credible.

• High energy and ambitious.

• You love making clients happy and go out of your way to do so. This is essential.

• Organised and able to prioritise in a busy environment with a proactive and self-starter attitude.

• Comfortable working with Microsoft products like Word, Excel, Power Point.

• You actively seek feedback on what is and isnt working, and proactively suggest initiatives that tackle pain points.

• Excited at the opportunity to learn about the growing eCommerce sector and become an expert in eCommerce marketing as the space develops.

Desired but not essential requirements:

• Experience in digital marketing is preferred but not essential.

• Knowledge of Google Adwords, Google Analytics and Data Studio.

• Experience and confidence with managing, optimising and analysing Google Adwords and Google Shopping campaigns is desirable but not essential.

Benefits:

• Regular long weekend company trips across Europe

• Social Events.

• Friday lunch on the company

• Fun and supportive culture

• Training and development opportunities

• Casual dress

• Company events & social hours

• Ping pong skills are desirable but not essential!

Keyskills :
Account ManagementCustomer SupportOnboarding