Customer Service Advisor

Job Description

Customer Service Advisor - £20,000 - £23,000 plus fantastic benefitsPLEASE ONLY APPLY IF YOU HAVE YOU HAVE YOUR OWN TRANSPORT DUE TO THE OFFICE LOCATION.The Customer Service Advisor will be responsible for delivering an outstanding service to customers; working to the highest level of detail and professionalism to ensure our customers experience a tailored and personal service.You would be the first point of contact for the customer base ensuring full support and resolution is met within the agreed SLAs.Duties/attributes:

• Supporting customers with all incoming enquiries; includes answering calls, managing emails and tickets
• Working predominantly from the Customer database; taking ownership of the customer tickets and to ensure the response and resolution times are within the agreed SLAs
• Prepare quotes, process Hardware order requests and liaising with the 3rd party suppliers to ensure delivery is met within the agreed timescale
• Process customer orders on supplier portals & stock control.
• Supporting all product requests including troubleshooting and fault resolution
• Liaise with suppliers and other departments for any updates whilst ensuring the customer is updated throughout the ticket cycle
• Provide Network & trouble shooting support for the customers to ascertain the best team to support the ticket.
• Report to the management team with any potential escalations, sensitive information on customer accounts or occurrences within the Customer Service team.
• Provide bespoke reporting for the customers on a weekly/monthly basis
• Record information accurately into our database and ensuring data is kept up to date.
• Manage individual weekly/monthly tasks
• Monitor the customer alerting portals, if an outage occurs this is to be raised to the supplier and to inform the customer. To monitor this outage until service maintains to standard practice

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltds Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.