Delivery Director

Job Description

Delivery Director **The successful candidate must be from a technical background**Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You has been central to our success and so were looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. At Access, we love software and how technology never stays the same. Its this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profitsto Construction, and many more. Were passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:As a Delivery Director you will be responsible for ensuring the successful delivery of software solutions across our entire customer base. Whilst you will directly manage a team of consulting and technical professionals, you will also work closely with ourCentres of Excellence to ensure that we are setting customers up for success from the outset, and expediting time to value across multiple product sets, using the most appropriate delivery vehicle for an efficient and effective delivery. You will establishbest practices and methodologies to arrive at the desired outcomes, whilst ensuring a best-in-class customer experience. You will be aligned to a single division and be accountable for the overall success of Delivery in that division, with extreme focus onRevenue, Margin and NPS.Day-to-day, you will:• Manage Services P&L, including revenue, margin and cost budgets • Develop and drive service offerings through our ARR models maximising recurring revenue• Optimise productivity by executing a strategy of cross/up skilling • Build delivery methodologies to ensure consistency and efficiency across all teams• Enforce governance around time recording, utilisation and free of charge work• Leverage use of our Centres of Excellence to drive scalable delivery across our SMB/Mid-Market customer base• Be a strong influencer of the product and development teams - influencing new development/product enhancement and ensuring robust release processes • Define customer GTM for services - developing solution packages that meet the ever-changing needs of customers • Drive Customer Satisfaction - ensuring the correct service offerings are in place to ensure successful deployment and drive customer adoption• Integrate acquired businesses ensuring a streamlined experience for the customer as we align to Access processes• Understand and act on Employee Engagement feedback to drive high levels of engagement across the team• Create development plans for team members ensuring individuals meet their growth goals and there is robust succession planning for all key rolesYour skills and experiences might also include: • Highly experienced Delivery leader with a strong commercial background gained from 10 years+ running a services organisation• Strong customer focus and experienced in manging escalations• Computer Science/Technical Background• HCM Experience• Financial fluency - accustomed to managing financial targets and metrics (experience of managing services revenue of £10m+ is essential)• Experience of working in a high change environment, ideally in a large to medium organisation• Experience of scaling up teams to meet the demands of business growing at 40%+ per year• Strong technical understanding of software solutions and integrations• Exceptional leadership and influencing skills, experience of managing teams of 40+ is required• Be an inspiring leader of people and natural mentor and coach to more junior employees• Able to have immediate credibility with peers and next level up (not having to grow into the role).• Ability to make decisions in complex and ambiguous situations, balancing profitability with customer needs• Commercially astute and able to negotiate with customers on both scope and price• Accustomed to working in a fast-moving high growth environmentWhat does Access offer youWe are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer youre with us), and a matched pension scheme youll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives backso youll also have a charity day you can take to support something that matters to you.At Access were all about helping everyone Love Work and Love Life. Why Because we believe people can only be their best when they can be themselves. Love Work. Love Life. Be You.