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Data / Operations Administrator

ASC Connections Ltd
Job LocationLoughborough
EducationNot Mentioned
Salary£20,000 - £22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Operations /Data Administrator required for a 3 month FTC (fixed term contract), working remotely for my client a software solutions business with over 35000 customers and with over 1 million users.Your role as the Operational Administrator will include responsibility for supporting all areas of the "customer community" focussed operations team providing cover and assistance where required. You will administer system changes/updates (Salesforce, CRM) working in collaboration with other operations team members and central Salesforce team members. You will also provide administrative support in all data reporting ensuring key stakeholders receive accurate and timely data to satisfy their specific requirements and will co-ordinate and update operations project documentation as required.Daily activity will include:

  • Create and Manage Changes to the customer community systems (telephony, salesforce etc.) in consultation with system owners.
  • Community Moderation working in consultation with the Community Manager.
  • Assisting customers with Support Portal/Community login, navigation and access requests.
  • Administer Customer Success Plans (Premier Plan allocations, visit bookings via Focalpoint)
  • Generate and provide reporting on customer engagement systems data quality, adoption, system issues, downtime etc.
    • The ideal candidate will have the following experience:
  • Previous experience managing / using a support / CRM System. Salesforce would be advantageous.
  • Advanced Proficiency in standard office applications Word, Excel, PowerPoint and Outlook.
  • Strong problem-solving skills.
  • Good analytical, communication, organisational and interpersonal skills.
  • Pragmatic, hands-on approach to job/task execution - task focused with attention to detail.
    • This role would suit an experienced customer operations or data administrator, who is comfortable working remotely and has excellent excel and CRM experience.Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. Required skills
  • Data entry
  • Data Administrator
  • Operations Administrator

    • Keyskills :
    Data entry Data Administrat Operations Administrat

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