Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Contact Centre / Customer Experience CX Sales Leader

Michael Page Sales
Job LocationLondon
EducationNot Mentioned
Salary76,000 - 80,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is a global leader in technology, consulting and digital transformation solutions.In this role you will act as Sales Leader when it comes to supporting clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs. This will also involve providing solutions for Contact Centres.Client DetailsOur client is a global leader in consulting, digital transformation, technology and engineering services.Our client is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms and this role sits firmly within the Intelligent Customer Operations practice area.Description

  • Build a sales pipeline through existing and new stakeholder networks (both internally and externally)
  • Consult with internal stakeholders across sector verticals to drive existing and new client engagements
  • Develop customer operations solutions through collaborating with clients
  • Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer and client needs
  • Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders
  • Utilise your industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes
  • Optimise processes through the elimination of waste and leveraging technology to integrate/automate processes and tasks, resulting in improved outcomes like, NPS, CSat and cost-to-serve
  • Assist clients in optimising their workforce and skillsets to meet service levels and changing demands
  • Create technology recommendations for clients to increase their digital strategies
  • Develop and deliver solutions by responding to client RFI/RFPs
Profile
  • Experience of solutions for Contact Centres
  • Experience within commercial modelling and sizing
  • Management of a successfully delivered sales pipeline
  • Ability to create Contact Centre/CX solutions that support client objectives
  • Understanding of the latest Technology trends in the Contact Centre and Digital Transformation market
  • Development of the relevant CX solutions for implementation - e.g. chat bot, conversational AI
  • Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies
  • Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
  • Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality
  • Process Improvement methodologies
Job OfferOur client is looking to pay £76-80k Base Salary (DoE) with a bonus at c.8-10% and car allowance at c.£6k to be discussed at interview.I look forward to hearing from you.

Keyskills :
salesbusiness developmentsales managercontact centreoutsourcingcustomer experiencesales directorsales leaderdigital transformationcontact centre solutionssales lead

APPLY NOW

Contact Centre / Customer Experience CX Sales Leader Related Jobs

© 2019 Naukrijobs All Rights Reserved