COMPLIANCE MANAGER

Job Description

Caremark is a wholly UK owned and operated home care franchise, which has established a successful UK based network of franchise owners from a variety of backgrounds. With a reputation for excellence, we have remained one of the leading UK and internationalproviders of home care services.We are now looking for a Compliance Manager in London region to support the Franchise network.Summary of Role:Responsible for ensuring all Caremark Franchise offices are compliant with their Care Delivery, Government regulations, Caremark business model and Legal Franchise Agreement.Responsibilities:

• Ensure that the Franchisee is compliant with Caremark Business model, delivery of care services its service user.
• Monitor whether Franchisee is adhering Franchise Agreement or is in breach.
• Ensuring Franchisees business is in line with Caremarks policies and in line with regulatory and ethical standards.
• Using various audit tools, establish level of compliance of franchise offices.
• Complete various client facing tasks, office visits and file reviews.
• Preparation of relevant management information in order that Senior Management at Head office can appropriately identify risks to the franchise businesses.
• Ensure issues are highlighted and appropriately escalated to allow resolution in a timely manner.
• Build relationships and engage with key stakeholders.
• To identify areas of improvement, write up improvements plans and communicate them effectively.
• Keep track of the annual upgrades on Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.
• To meet objectives and deliver appropriate advice/reports/recommendations within agreed timescales.
• Conducting spot tests in risk areas.
• Assisting with the development of a good care businesses.
• Investigating and responding to complaints.
• Assessing the level of Head Office support to Franchisees for their business growth.
• Be prepared to travel to franchisees business premises on a regular basis, as required
• Assist in all other tasks, periodic, ad hoc or otherwise, as directed by your Line Manager.

Person Specification:

• Have a good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
• Have a clear vision of how to support Branches to achieve "Outstanding" CQC results.
• Ability to follow through and monitor Improvement plan progress
• Have good IT skills, proficient with Word and familiar with excel although not essential.
• Good communicator, positive attitude
• Ability to work under pressure
• Willing to travel for work
• Self-motivated, Resilient, Good eye for detail
• Excellent time management skills, to prioritise workload to meet deadlines
• Have previous experience in a compliance role
• Enthusiastic and pleasant individual - happy to take on ad hoc tasks
• Desire to work in a dynamic, fast-moving and fast-growing company environment

Preferably have

• Level 4 NVQ/RMA or level 5 QCF
• Previously been a Registered Care Manager or similar role
• Been responsible for overseeing multiple sites/Area Manager

Directly reporting to National Operations Manager and working alongside Regional Support Managers.

Keyskills :
ComplianceLegalPoliciesReportingRisk