Communications Consultant

Job Description

Communications Consultant - London - Tower PlaceAre you a naturally creative personAre you working in Marketing and seeking a new challengeMercer is seeking a Communications Consultant to join the Impact team.The Communications Consultant is a client-facing role responsible for delivering our Communication services primarily to Darwin clients, helping them engage their employees with their benefits.What you can expect:The primary responsibility of the role is to create client communication plans whilst managing the end-to-end communication project delivery. From the point of the initial communication consultation, the building and maintaining of stakeholder relationships,and producing and managing all client communication collateral.We will count on you to do:Client Communications ProjectsTypically delivering and supporting several projects at any given time, work and activities include:

• Supporting client pre-sales meetings
• Producing sales proposals
• Facilitating hub sessions or project kick-off meetings or workshops
• Helping clients define project scope, challenges and objectives
• Identifying communication requirements for the engagement of the clients employees
• Creating, managing and delivering communication strategies for clients including approach and communication channels
• Developing communication project plans, setting milestones, coordination of internal and external resources to ensure project delivery
• Managing the delivery throughout the lifecycle of the communication project
• Innovation and identifying trends within the communications industry
• Maintaining strong relationships with clients to open up new revenue opportunities
• Working to deliver the sales target set by the Impact Leadership Team

Sales and Client Opportunity Support

• Supporting Mercer Account Managers - ensuring close relationships with the Darwin success managers and wider Mercer account management team, the Consultant will be responsible for leading or participating in client conversations regarding benefits engagement.The Consultant plays a supporting role in closing those opportunities, delivering additional value and revenue to Mercer. The Consultant will also be responsible for producing the delivery of those new communication products and services, working with otherteams in the business to ensure that the technology is updated to align to the changes in products and services.

• Supporting the Sales Team - the Consultant may on occasion be asked to provide support to winning new prospects that require consulting services as part of their relationship with Mercer. This will include response to tenders, attending pitches, helpingwith the delivery of proposals and ensuring that pricing reflects the work to be undertaken.

Internal Support:

• Supporting innovation - the Consultant will provide support for several projects throughout the year, as agreed with the Impact Management Team, to help move the Communications Proposition forward. The required time, resource and support will be providedby the business to empower the Consultant to deliver this part of their role and change the communications offer we take forward.
• Developing methodology - the Consultant will help develop the Impact Team methodology, by taking time, within their role, to review and improve our approach. Ideas will be used to help move forward our proposition and the quality of communications we producefor our clients.

Whats in it for you:

• Challenging yet friendly and diverse work environment
• Exposure to a wide range of clients ensuring a varied work load
• 25 days holiday with the option to buy/sell 5 days additional leave
• Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcareand retail vouchers and much more!

What you will need to have:

• Good knowledge of the fundamentals of copywriting, including use of plain English and drafting to client requirements
• Editing and proof reading
• Creativity in copywriting
• Ideas generation
• Briefing the creative team on client requirements
• Ability to explain the thinking and rationale behind the communications
• Successfully monitoring and tracking financial control on each project
• An understanding of audience segmentation
• An understanding of data management for print production
• Good interpersonal and relationship building skills
• Ability to facilitate and control meetings and ensure relevance is maintained and kept to time and agenda
• 2-4 years experience in communications related role(s)
• Excellent time management skills and experience in working under pressure to strict deadlines across multiple projects
• Good interpersonal and relationship building skills

What makes you stand out

• Previous Employee Benefits experience/industry knowledge
• Experience working with technology products or solutions

Keyskills :
Client ServicesEmployee BenefitsHealth Insurance