Business Account Manager

Job Description

Based in our London Office, the role of the Business Account Manager is to establish and grow relationships with financial adviser firms in the South West, which in turn will create opportunities to sell the broad 7IM proposition. Interaction with adviserswillbe carried out using a combination of the telephone and Microsoft Teams.ResponsibilitiesSales

• Work with BDM and Regional Head to agree a developmental panel of accounts they will own and be responsible for business development from.
• Lead new business development with this panel.
• Frontline for all 7IM products, undertaking regular product training to maintain knowledge at a level sufficient to talk in depth about investment solutions, DFM and platform.
• Manage retention and upsell to an agreed list of existing key accounts.
• Have a regular structured meeting with line manager to review and discuss panel progress, general performance and agreed priorities going forward.

Service

• Support the BDM with their development work on their wider panel accounts as required.
• Field-based visits as and when appropriate.
• Adopt a joint BDM/BAM working model with a shared list of clients where the BAM operates as the daily contact and the BDM lead account manager. Agree an ongoing contact strategy with these clients.
• Regularly meet and formally review both panels with the relevant BDM and promote/relegate clients as appropriate.
• Assist with regional event planning and organisation.
• Assist with targeted campaign follow-ups, e.g. Summits.

Compliance & Conduct

• Ensure all panel ownerships are accurately recorded and updated in CRM.
• Ensure all meeting notes and relevant client activity is accurately recorded in CRM.
• Undertake regular 7IM Product Training and maintain wider industry and competitor knowledge.

About The CandidateSkillsBusiness Development Skills Required

• Commercial awareness in order to build credibility with IFAs, to understand their situation, businesses and motivations, and to input into develop the content and format of effective marketing messages which are targeted to deliver the 7IM proposition appropriatelyin this competitive environment.
• Relationship building skills in order to rapidly establish a high level of trust with individuals, both in terms of personal competence and trustworthiness. Questioning and listening skills which are focused and empathic in order to fully understand theindividuals true understanding, views and feelings.
• Verbal skills in order to clearly and passionately communicate and persuade on the appropriate 7IM proposition and information to the intermediaries and advisors, combined with the patience to clearly explain the mechanics and processes of how the IFAscan place business with 7IM.
• Mental dexterity to respond appropriately, accurately and relevantly to questions, challenges and any misapprehensions from IFAs.
• Assertiveness and tenacity in order to address specific challenges and objections on the telephone and to close for commitment, action, and orders in a professional and effective manner.

Other Skills

• Planning and time management skills in order to most effectively allocate own time and maximise the efficiency of operation and service.
• Resilience in order to manage conflicting priorities and demands, ambiguity, high work load, rejection and other sources of pressure.
• Accuracy, thoroughness and attention to detail in order to maintain the highest levels of service to 7IMs intermediaries and advisors.
• Team working combined with individual initiative, creativity and self-sufficiency in order to remain effective in the face of rapid change and a lean and efficient management and resource structure.
• Personal development focus, taking responsibility for driving both personal and professional development in order to maximise effectiveness in this demanding role, and to grow with the role, and beyond.
• Written skills, in order to clearly, concisely and thoroughly present information to clients and advisors.
• Numeracy skills in order to understand, process and check a range of data
• Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with the clients and advisors, to manage expectations, and to demonstrate a high level of ownership, competence, reliability and responsiveness
• Flexibility and innovation to handle and support changing (and sometimes conflicting) needs and demands, and continually to improve working practices
• Personal development focus, taking responsibility (with the company) for driving forward both personal and professional development in order to maximise effectiveness in this demanding role, and to grow in the role, and beyond

Knowledge

• Knowledge of retail funds and the asset/investment management industry would be beneficial.

Qualifications

• The ideal candidate needs to hold 5 GCSEs including Maths & English (Grade C or above) and ideally educated to degree level.
• A good grounding in financial services, ideally qualified with a Diploma in Financial Planning (CII or similar) or Investment Management Diploma, or with a desire to complete in the near future

Other relevant information

• Adhere and contribute to 7IMs Values, Purpose and Vision.

About The CompanyThe 7 in 7IM refers to the seven original founders of the business. Back in 2002, they couldnt find a firm they trusted to manage their families money properlybig banks seemed impersonal and greedy, while most boutiques lacked the necessary investmentprocess and structure. They started the kind of organisation theyd like to invest with themselves.Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.Weve evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. In 2020 we continued our long-termgrowth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership.Our team, our clients and our funds under management have grown steadily