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Sales Support / Customer service

Focus Resourcing
Job LocationLlanishen, Cardiff
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This is an exciting opportunity for a motivated individual to join our fast paced and diverse team. If you love interacting with people, learning, and sharing your knowledge with others, then this role is for you.We are ideally looking for someone with previous call centre or sales experience who is comfortable with making outbound calls to support the sales team.The role comes with progression to develop into a sales executives role.Therole is onsite daily.Duties:

  • Calling form a CRM database or lapsed and clients who have not used out services.
  • Work and support a sales executive and report back any information regarding appointments.
  • Liaise with customers regarding delays due to manufacture/stock.
  • Dealing with customer complaints professionally, looking into any issues and aiming to resolve these.
  • Pro-actively addressing any queries before they become an issue.
  • Advising customers of equipment due for service (via email, telephone & letter).
  • Maintain professional and technical knowledge of products
  • Update CRM database.
  • Handling incoming calls and queries from customers.
Requirements:
  • IT literate with accurate keyboard skills.
  • An excellent eye for detail, with good written communication skills, spelling, grammar & punctuation.
  • Great listening skills.
  • Positive and helpful attitude.
  • Desire to succeed and progress within our organisation.
  • Experience in a customer service environment is essential.
Benefits:
  • 25 days holiday, in addition to bank holidays.
  • Monday to Friday 8-5 early finish Fridays
  • Great career progression.
  • On-going staff training.
  • Car parking on site
  • Company events regularly.

Keyskills :
salescustomer serviceCall centre

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