Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Service Analyst

EA FIRST LTD
Job LocationLiverpool
EducationNot Mentioned
Salary£38,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Exciting times await as this company undergoes a transformative phase to become a digital strategic partner. The organisation is currently seeking a skilled individual to join as a Service Analyst within the Service Excellence function as part of the GlobalIS Transformation Programme.Are you passionate about delivering exceptional customer experiences and driving operational excellence Do you thrive in a dynamic, fast-paced environment where collaboration and innovation are valued If so, we have an exciting opportunity for you to joina talented team as a Service Desk Support Specialist.Role Scope:

  • Support the local Service Desk Team Lead and work closely with the Global IS colleagues.
  • Handle escalations and re-assign incidents for resolution.
  • Occasional travel to local sites, including overnight stays.
  • May act as deputy in the Team Leads absence.
Role Overview:
  • Provide support services to ensure an excellent customer experience within the local organization and collaborate with other teams across Global IS.
  • Report to the Service Desk Team Lead.
  • Type: Permanent, Location: Hybrid Liverpool - Wednesday Thursday onsite
Responsibilities:
  • Manage day-to-day Incident and Request Management processes, meeting or exceeding SLAs.
  • Collaborate with GIS teams to enhance service delivery.
  • Lead site Service Reviews and analyze customer feedback for improvement opportunities.
  • Complete necessary training and recommend operational enhancements.
  • Execute project work within defined timelines and budgets.
Qualifications and Experience:
  • Previous experience in Service Management or end-user support.
  • Familiarity with IT Service Management systems, ITIL framework preferred.
  • Proficient in customer support, service measurement, and reporting.
  • Strong communication and teamwork skills.
  • Technical knowledge including PowerShell, Apple iOS support, Change & Request Management, and basic networking.
  • Understanding of AD, client and server OSs, and backup processes.
  • Experience at local, regional, and global levels is desirable; IT Operating Model change experience is a plus.
Ready to drive excellence Apply now!EA First Ltd are acting as an Employment Agency for this permanent vacancy.

APPLY NOW

Senior Service Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved