People Services Team Leader

Job Description

Are you working within a HR Operations / Shared Services environment with management experience Princes Liverpool is looking for a People Services Team Leader to join the People Operations team. This is an exciting opportunity to work for one of the UKsleading FMCG businesses within a management role. You will be responsible for the day to daymanagement of the People Operations Team and support the UK business. At Princes we offer Hybrid working, and the two days you are in the office (Mondays & Wednesdays) you will get to work in our impressive offices based in the Royal Liver Building in central Liverpool with a car parking pass to cover parking costs!Dimensions

• Day to day management of People Operations team (4 direct reports)
• Approximately 2,300 UK colleagues across 8 UK sites (including Head Office). Supporting the needs of colleagues, HR Business Partners, People Managers, Directors and Board members
• Key stakeholders include wider People Operations team (Payroll, Systems and Reporting and Compensation and Benefits) and wider people team (Recruitment, Site HR teams and L&D)

Principal Responsibilities

• Activity planning for the People Operations central function including required daily, weekly, monthly and annual tasks and requirements
• Ensure the team complete all tasks in a timely manner, aligned with SLAs with an emphasis on service delivery and quality
• Lead by example ensuring involvement in day to day activity alongside process improvements and key projects
• Develop, analyse and present Management information to drive continuous improvement across the function
• Design and implement a clear training pathway ensuring all members of the team are fully competent and developed in their role
• Drive positive behaviours within the team including ownership, accountability, customer satisfaction and customer service
• Work collaboratively with the wider function on projects, process improvements and initiatives to improve the overall colleague experience

Why Princes

• Competitive salary
• 12.5% Corporate Bonus (75% Princes Company based, 25% individual performance based)
• Hybrid Working (Mondays & Wednesdays in the office, x3 days a week working from home)
• Core Hours Policy
• Car Parking Pass
• 14.5% Pension consisting of a 9.5% Employer Contribution
• 26 days Annual Leave including a day for your Birthday + Bank Holidays
• Flexible holidays - the option to buy/sell up to 5 days holiday per year
• Princes Staff shop - discounted Princes products
• Critical Illness Scheme
• Life Insurance
• Private Medical Insurance
• Enhanced Family Friendly Policy (Maternity, Paternity, Adoption Leave)

Role Requirements

• Experience of working within a People Operations or Shared Services environment, preferably in a Team Leader position
• Experience of managing a team
• Passionate about creating a positive experience throughout the colleague lifecycle
• Curious, keen to learn and instil a learning culture within the team
• Ability to lead and inspire a team, drive individual and team performance, coach for success and get the best out of all team members
• Excellent customer services skills with ability to communicate to and influence others - strong verbal and written communication skills
• Excellent analytical and problem-solving skill, high level of attention to detail and accuracy
• Excellent planning and organising skills with ability to manage multiple, sometimes conflicting, priorities effectively and adapt quickly to the changing needs of the function and wider business
• Calm under pressure, ability to work to tight deadlines and prioritise own and team workload accordingly
• Ability to work under own initiative as part of a wider team structure