HR Operations Specialist - German Speaking

Job Description

HR Operations Specialist -Compensation & Benefits - German SpeakingPurpose Second point of contact for employees and managers for resolution of more complex HR issues related to areas of Compensation and Benefits and Reward and Recognition. Documenting all inquiries according to department standards. Provides resolution of complaintsand inquiries escalated from Tier 1 team that are more complex. Will liaise with either the Center of Expertise (CoE) or HRBP when necessary and escalate when needed.Reporting relationship:Role this position reports to: Director, HR Operations EMEAResponsibilities:

• Ensures execution of End-to-End processes and all tasks associated from Workday and local Systems (e.g., SAP). Conducts day to day transactional processing in Workday and other related HR Systems.
• Supports HR COEs Compensation and Benefits for executing core, common and consistent processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization.
• Responsible for adhering to appropriate HR Operations KPIs; will assist HR Service Center Director in developing standard work, service level agreements and key performance indicators for all areas of the department.
• Conduct research of issues as appropriate and provide resolution in a timely manner.
• Create, monitor, and close out tickets in the case management tool Service Now, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas.
• Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution.
• Enhances HR’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to HR Operations
• Identifies escalation trends and opportunities for process changes and/or new solutions. Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommendingsolutions and referrals to policies/procedures, Subject Matter Experts (SME) or contracted vendors

Benefits:

• Assist with the day-to-day administration of all company benefit programs through 3rd party administrator, including but not limited to assignment of new/transferring employees to correct benefit classifications. Ensuring timely application of employee hires/leavers/changes,implementation of any premium reimbursements or corrections.
• Serve as a Tier 2 contact for employees and managers regarding benefit related issues, questions and decisions regarding eligibility or other related topics.
• Ensure timely, professional, consistent and legally compliant responses are provided and documented as appropriate for every situation.
• Document and communicate policies and procedures related to benefit administration that are consistent with global programs, local policies and respective values.
• Assist in the performance of regular audits in conjunction with carriers to ensure accurate employee enrollment (eligibility, coverage).
• Manage the 3rd party administrator to ensure every aspect of the benefits processes are handled.
• Assist with activity related to employee benefit communication, ensuring timely distribution of required information. Provides support during open enrollment, open enrollment mailings, assisting employees with enrollment in Workday.
• May be responsible for dependent/spousal verification activities.
• Support Tuition Reimbursement processing and coordination
• Coordinate and administer long term disability and leaves management and interface with Payroll.
• Assist with the processing of life insurance claims and processes severances.
• Maintains the Benefits dashboard and run related reports as required.

Compensation:

• Provides recommendations on various pay actions (external offers, promotions, equities, bonus buyouts, etc.) utilizing survey sources, market references, internal equity, and other data as appropriate.
• Supports salary survey submissions and utilizes results for the development of start rates, site wage proposals, salary structures and equity studies.
• Administers the job description review process.
• Supports the global administration and communication of annual compensation programs including salary planning, merit increases, local and global short-term incentive plans, and long-term incentive plans.
• Provides compensation support and data management support for special projects including acquisitions and divestitures, large reorganizations, job leveling, job hierarchies, internal and external audits, new government-mandated changes, etc.
• Performs various data audits and works payroll interface error reports.
• Contributes to the roll out, communication and ongoing administration of new and existing local and global compensation and rewards programs.
• Provides input to enhance existing processes or to establish processes for new programs.

Qualifications:

• Associate degree within Business/HR or related field required.
• Bachelor’s degree in a related field is preferred.
• SHRM certification a plus.
• 2-5 years of experience in HR, preferred HR Operations and/or a Shared Services operation or closely related experience.
• In depth experience in support HR CoE in the area of Compensation and Benefits
• Knowledge of Case Management and Knowledge Management systems (e.g., Service Now or others)
• Demonstrated ability to drive customer service and operational excellence.
• Demonstrated a high level of integrity when dealing with sensitive and confidential data.
• Demonstrated ability to meet SLAs, and use of metrics and analytics to measure performance.
• Experience working within a global HR shared services model desired.
• Office environment (at least 2 days a week) and Home Office capabilities.
• Advanced level (C1) of German language highly preferred

Our Benefits CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus.&l