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Customer Service Executive

Page Personnel Secretarial & Business Support
Job LocationLiverpool
EducationNot Mentioned
Salary£23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

This is a really exciting opportunity to join a growing team. It involves a range of responsibilities and tasks focused on delivering exceptional customer experiences and ensuring client satisfaction throughout their journey.Client DetailsOur client is a dynamic and rapidly growing organisation with a strong vision for the future. They are on the brink of an exciting transformation and are eager to expand their customer service team to meet the demands of their thriving business.Description

  • Be the initial point of contact for customers reporting repair issues via phone or email, the role involves scheduling appointments
  • Handling informal complaints and striving to resolve issues at the initial contact stage.
  • Assisting the Repairs Planner in allocating tasks to a team of Operatives, spanning day-to-day, void, and planned assignments.
  • Maintaining an extensive understanding of and consistently delivering high-quality work
  • Regularly communicating with operatives, addressing daily concerns and managing appointment availability and unavailability data within the Propeller and Orchard systems.
  • Managing unavailability by reorganising work assignments among Operatives and negotiating with customers when necessary.
  • Demonstrating proficiency in Microsoft Office 365 and other relevant technology to control and execute daily tasks efficiently.
  • Maintaining ongoing telephone contact with Operatives throughout the day, ensuring appointment and target date adherence while meeting KPIs.
  • Addressing daily tasks involving emergency repairs, non-scheduled repairs, variations, follow-up repairs, cancellations, and suspensions while keeping the database up-to-date.
Profile
  • Excellent communication skills, both written and verbal
  • Proven experience in a customer service role, demonstrating a customer-centric approach
  • Strong problem-solving abilities and a proactive attitude
  • Ability to remain calm and professional in high-pressure situations
  • Outstanding interpersonal skills and the ability to build positive customer relationships
  • Effective time management and organisational skills
  • Proficiency in using customer service software and technology
  • A willingness to learn and adapt to new processes and systems
  • High attention to detail and a commitment to accuracy in all customer interactions
  • Flexibility to work in shifts, including evenings and weekends, as required
  • Empathy and the ability to show understanding and patience with customers
  • Team player who can collaborate effectively with colleagues and contribute to a positive work environment
  • A commitment to upholding company values and providing top-notch service to customers
Job Offer
  • On site parking
  • Progression Opportunities
  • Competitive salary
  • Pension Scheme

Keyskills :
call centrecustomer serviceimmediate start6 month contract

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