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Customer Service Admin - Telephony

Job LocationLiverpool
EducationNot Mentioned
Salary£22,655 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool areaSalary: £226556 months FTC - with potential to go permanent Fully office based: discussion over hybrid working after trainingWorking hours: 35 hours Reporting into: Team Leader Main Responsibilities to include:

  • To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner
  • Answer and handle incoming telephone calls in a professional, courteous & timely manner
  • Respond to and resolve customer queries received by email
  • Respond to telephone queries by checking details on the company system
  • Issue claim forms, membership applications and other information to. customers as requested
  • Update the system with changes to membership details by telephone, email or paperless change requests
  • Process claims forms as required
  • Ensure adherence to regulatory and compliance issues at all times
  • Keep team leader informed of any unresolved issues
The ideal candidate:
  • Good quality of call handling
  • Accuracy and appropriateness of email responses
  • Ability to resolve queries
  • Efficiency in processing claims
  • Product Knowledge
  • Flexible in covering other areas
  • Accuracy in dealing with paperless change requests

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