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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | £24,975 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Job Title:Customer Service AdvisorContract Type:PermanentSalary:£24,975.78 (£27,500.14 is achieved after 12 months successful performance in the role)Working Hours:35 hrs per weekWorking Pattern:Rotation 2Location: Speke, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply evenif you dontmeet all the essential criteria on the job description.The difference you will make as a Customer Service Advisor.You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line. The role will require you to dealwith all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves. Finally, you willprovide identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database.About youWe are looking for someone with excellent customer service skills and have had previous experience in working in a customer focused environment. The ideal candidate will be IT literate and have good written and verbal communication skills. This role will requiresomeone who is an active listener and able to remind.Why RiversideAt Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewardinglives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: