Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Complaint administrator

Equiniti
Job LocationLiverpool
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQs purpose is to care for every customer and simplify every transaction, deliveredwith less of an impact on the environment.EQs vision is to be the leading global share registrar, offering complementary services to its client base.Role Summary To provide timely and accurate complaint responses and Internal Dispute Resolution (IDR).Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).Business Function EQPaymaster and MyCSP are responsible for administering pensions and providing a complaints management service.Core Duties/Responsibilities The successful candidate will be responsible for the following:

  • Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues.
  • Contribute towards the quality and compliance process, through the checking of casework where appropriate.
  • Completion of targeted work and to the required level of accuracy.
  • Working well within teams and supporting colleagues.
  • Professional communication in both written and oral forms.
  • Identify own training needs.
Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours:Essential
  • Complaint handling/IDR experience.
  • Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English.
  • Able to persuade and influence others to achieve agreed objectives.
  • Experience of dealing with stakeholder groups/external organisations.
  • Analytical thinker with an enquiring mind.
Desirable
  • Pensions experience.
  • A good working knowledge of pensions administration software.
MyCSP BenefitsBeing a permanent member of the team at MyCSP, you will be rewarded by our company benefits, these are just a few of what is on offer and just one aspect of what makes us a unique employer.
  • 28 days holiday + Bank Holidays
  • Performance related bonus
  • Eye Care Vouchers
  • Life Assurance
  • MyCSP Discount- 7.5% off major retailers
  • Annual Dividend
Job Level: HWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civilpartnerships.Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

APPLY NOW

Complaint administrator Related Jobs

© 2019 Naukrijobs All Rights Reserved