Associate Engineer - M365

Job Description

Job Title:M365 DevOps Associate EngineerContract Type:PermanentSalary: £43,098 (£47,529 is achieved after 12 months successful performance in the role)WorkingHours: 35 hours per weekWorkingPattern: Monday - FridayLocation: Speke, Liverpool / HybridFor your application to be considered please attach a current CV and cover letter.Applications may close before the deadline, so please apply early to avoid disappointment.Why RiversideAt Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewardinglives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays.
• Flexible working options available
• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.Application Process:If you share our values and are excited about making a significant impact as the M365 DevOps Associate Engineer, we encourage you to apply with your CV and cover letter.We encourage you to apply even if you dontmeet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.This role also falls under our Ethnic Diversity guaranteedinterview scheme. If you are Ethnically Diverse and demonstrateyou meet the minimum criteriafor the role you will be guaranteed an interview.The difference you will make as a M365 DevOps Associate EngineerThe role holder will take responsibility, have a passion for technology, see technical debt as their nemesis and be capable of self-improvement along the way. They’ll be part of a culture that embodies personal empowerment as well as accountability for continuousimprovement, and demonstrate a willingness to think outside the box on collaboration and problem solving.The role will provide technical support and development of the Riverside Microsoft Office 365 solutions, with a focus on Messaging (Exchange Online), Communication (Teams), Collaboration (SharePoint Online, OneDrive for Business), Endpoint (Microsoft EndpointManager, Intune) and Office 365 AppsAbout youYou will have experience in:

• At least 1-2 years of experience working with Cloud specific solutions
• Good understanding of cloud computing technologies and/or On Premise deployment experience

Role ProfileAccountabilities or “What You Have to Do”

• Maintain and monitor Office 365 services
• Administer and support Office 365 policies and groups
• Troubleshoot and resolve issues with user access to Microsoft 365 services
• User Administration (Active Directory, Azure, Workday and LDAP)
• Follow a consistent process for incident and problem resolution
• Work to SLA thresholds for incident(s), request(s) and problem(s)
• Prioritising and managing several open cases one time
• Keep up to date with advancements in technology
• Work in close collaboration with other technical functions
• Maintain technical documentation on the Microsoft 365 services and related procedures and operations
• Participate in 24x7 On-Call rotation
• Ensure thorough technical delivery of Cloud based solutions across a large enterprise
• Identify and drive continual service improvement, using security by design principals
• Perform other duties as required

Knowledge, Skills and ExperienceEssential

• At least 1-2 years of experience working with Cloud specific solutions
• Good understanding of cloud computing technologies and/or On Premise deployment experience, with demonstrated hands-on experience on one or more of the following domains:
  • Messaging: Exchange OnPrem, Exchange Online, and Exchange Hybrid
  • Collaboration: Teams, SharePoint Service, SharePoint Online
  • Device Management: SCCM and InTune
  • Security: Advanced Threat Protection, Secure Score, and Malware protection
  • Compliance: Litigation hold, retention, and discovery
  • Experience analysing, troubleshooting, and providing solutions for technical issues
  • Effective customer-facing and presentation skills

Desirable

• Certification in Microsoft and/or competing Cloud Technologies strongly preferred. Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity
• Proven history of customer-obsession, including blog posts, how-to videos, etc
• Familiar with DevOps, ITIL and continuous improvement processes