Customer Service Coordinator

Job Description

Hi, I’m Helen, the Customer Service Manager and I’m looking to expand my Customer Service team.I play a key role in leading and motivating a great team to support them through their daily tasks.Our main focus is to meet KPI’s and provide top rated Customer Services for our field engineers and corporate clients.The role is all about supporting and delivering excellent customer service to both our engineers in the field and our blue-chip customers. I’m looking for like-minded people who are dynamic, focused and communicate effectively and get a real buzz out of doing the doing - first time every time.You will fit in well at MCFT, if you’re able to work in a fast-paced environment, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.If this is you, I would love to hear from you.Best wishes, HelenResponsibilities:

To proactively support our Engineers and Corporate Clients on a daily basis

Managing a variety of queries, working quickly and efficiently and providing a first-class service

Tasks:

Deliver a multi-skilled service to customers within your aligned regions, working closely with field engineers to help deliver excellent customer service

Meeting deadlines and delivering against department KPI’s (24 hrs response initiative)

Dealing with incoming client inquiries managing in a positive resolution

Area coordination and task list completion

Providing quotes for parts and service

Maintaining accurate client and job order records for all written and verbal communications

Carrying out other ad-hoc projects as required by the business

You will need:

Previous customer service experience

To be able to confidently resolve issues and manage difficult and challenging situations

To be a self-starter, who enjoys working as part of a team

What we can offer you:Rewards: Excellent benefits: 28 days holidays (plus bank holidays), Life Cover, Health Plan and Pension Plan and discretionary bonusWork: Fulfil your career aspirations and get that work life balanceOrganisation: We’re at the leading edge of our field - achieving year on year growth and forecast to double in size in the next few yearsOpportunity: On joining MCFT you will be part of a great team which truly invests and values people and can provide you with the challenge and environment to reach your potentialPeople: Are at the corner of our business. We want our business to be the best and you to be the bestOur CompanyMCFT, established over 25 years ago, provides commercial kitchen maintenance for high-end customers in the UK and the Middle East; we joke that we won’t work with customers unless we’ve heard of them - and it’s mostly true. We’re also highly regarded by all the key players in our multi-national supply chain.Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world. That ambition is supported by a fantastic Business Improvement Team - who work on new and future systems, enable our field and office teams and give us the facility to tailor our services to evolving customer needs.We believe our array of HR Awards testify to the genuine importance we attach to our team: we don’t have widgets or fancy software - our offer is around our people: if they are excellent at their jobs, we will have a great business. So, we work at being good with our people:Remuneration - among the best in the industry - coupled with a stake in the businessOpportunity - our growth gives us a range of roles and locations where we need talentDevelopment - unparalleled training - in soft and commercial skills as well as technicalWork and workplace - we chose to work for and with outstanding people - and this is a business where your contribution makes a real differenceOur colleagues come from a wide range of backgrounds - the thing they share is they want to be the best - and this business to be the best. That means they’re competitive, team players who don’t give up at the first sign of adversity - constantly looking for ways to do better. (And we all know if we don’t, for sure the competition will.)Intellect, spark, curiosity, character - yes please.We’re at the leading edge of our field - with fantastic future opportunities here and on four continents.Come and help create the new frontier.No agencies please! - were looking for people who manage their own future. Required skills

Customer Queries

Customer Service

Telephone Manner

Written Communication

Positive Team Player

Keyskills :
Customer Service Written Communication