IT First Line Support

Job Description

Macildowie are partnering with an incredible company whom are a specialist in supporting people with learning disabilities and complex needs.The Opportunity:Have you got experience within IT First Line Support with a desire to work for a company whom make a fantastic difference to peoples livesIf the answer is yes please keep reading...The Role: You will be reporting to the IT Infrastructure and Service Manager, you will be providing first line IT technical support and assistance to users both on-site and remote.Please note the location of the office is based in Litchfield. You will not only need good IT skills and knowledge, but also excellent communications skills to resolve issues in person and over the telephone. The ability to display professional empathy and convey confidence to users will be important.The role will involve: Providing appropriate technical support for all IT users and where necessary carrying out training for company employees on equipment, software or systems.Logging all calls to maintain an accurate database tracking all enquires made to the helpdesk. Liaising with colleagues to resolve queries. Assisting colleagues in the maintenance and development of the corporate IT systems. Building Windows based computers systems and troubleshooting driver and software issues.Good logical and technical troubleshooting capabilities. Liaising with 3rd party support services to solve technical issues with software and hardware.Requirements From You: Good general level of Education to include GCSE in Maths and English to at least grade C. Desirable to have At least one Microsoft Certified Professional (MCP) or equivalent qualification. At least 6 months 1st/2nd line support experience. Practical experience of Windows 10 and user account management using Microsoft Active Directory would be desired.Excellent knowledge of Microsoft Office 2013,2016 and 365. It would be beneficial to have experience of Microsoft Server 2012/2016 and other related Microsoft products including user management with Microsofts Office 365 cloud environment.What they can offer you:The salary is dependent on experience between £21,000- £23,500 The hours of work are 37.5 per week on a permanent basis and will be on a rota pattern from 8am-4pm, 8.30am-4.30pm or 9am-5pm.The holidays are 23 with bank holidays on top and you also have your birthday off too!There is free parking on siteThere is a pension and reward schemeGym Discount and Confidential SupportMacildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role youll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Required skills

Keyskills :
first line suppt