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Application Support Analyst (COINS)

Job LocationLichfield
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Application Support Analyst (COINS) OVERVIEW: Application Support Analyst (COINS)Job Title: Application Support Analyst (COINS)Location: Lichfield, Staffordshire Salary: £35,000 - £40,000 Contract type: PermanentWatsham Consulting is exclusively partnering with a Construction Group based in Lichfield, leading their search for an Application Support Analyst (COINS).This family-owned Civil Engineering company specialise in Groundworks and Housebuilding. They are looking for an Application Support Analyst (COINS) to attend the office at least 1-2 times per week while the rest can be managed from home. As Applications Support Analyst (COINS) you will be joining a busy, growing team and acting as the first point of contact for end users who require assistance with COINS related queries. You will be required to provide first line fixes and escalate queries beyond your remit. In addition you will play a pivotal role in the implementation and roll-out of COINS across one of the subsidiaries, bringing them in line with the processes across the group. It is essential that you have used COINS in a previous role however, if your implementation experience comes from another ERP such as SAP, Sage, Oracle, Eque2 etc, your application will be considered. JOB DESCRIPTION: Application Support Analyst (COINS)

  • Accurately logging requests reported by end users, via Telephone, Service Portal and Email
  • Act as the first point of contact for end users and stakeholders with COINS related issues
  • Answering queries across a range of COINS modules which typically relate to navigation issues, user access queries or setting up new users with appropriate access
  • Resolve all COINS related incidents, referring to external COINS support as necessary
  • Liaise with COINS and 3rd party support providers on any outstanding requests and issues
  • Configure COINS parameters and modules as required by the group subsidiaries
  • Support and advise on any new COINS projects and initiatives
  • Remote connection to COINS environments using VPN’s
  • Help identify route causes and training needs
  • Deploying fixes and service packs
  • Closing queries and recording relevant information for future reference
  • Assisting the IT Manager with the implementation of COINS ERP across one subsidiary within the group. This will include requirement gathering, mapping, testing, configuring parameters, bug fixing and training
  • PERSON SPECIFICATION: Application Support Analyst (COINS)
  • Previous experience of working with COINS ERP in a project or implementation capacity
  • Prior exposure to an ERP implementation/roll-out
  • Helpdesk or IT Support background
  • Aptitude and tenacity for problem solving
  • Exceptional organisational skills and the ability to prioritise tasks when working under pressure
  • Application Support Analyst (COINS) Required skills
  • Coins
  • ERP Implementations
  • Housebuilding
  • Groundworks
  • Keyskills :
    Coins ERP Implementations Housebuilding Groundwks

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