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Experienced Claims Recovery Handler

Hastings Direct
Job LocationLeicestershire
EducationNot Mentioned
Salary27,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a Claims Recovery Handler, you will be responsible for handling specialised non standard and non-fault claims at the end of the journey and recovering costs via solicitors and third parties. Its all about keeping the customers fully informed and workingto close the claim for the customer to ensure their no claims discount isnt affected.As well as providing telephony support, we also have our easy-to-use webchat function. Therefore one week you could be speaking with our customers on the phone and the following week youre looking after them via chat, all whilst providing the highest standardof service.This role can be based at our Bexhill-on-Sea office, offering a hybrid approach of office and homeworking.What will you be doing

  • Joining a specialised recovery team dealing with non-standard recoveries (such as withdrawn indemnity, counter fraud recoveries and anything else that would qualify as non-standard)
  • Maintaining portfolio of claims by handling telephone calls, incoming correspondence and managing diary to ensure case is up to date
  • Investigating liability where required (phone enquiries, accident report forms, instructing investigators, applying for police reports etc.) and making decisions on liability whether admitting or disputing
  • Instructing, under direct, where proceedings are issued and liaising to progress case to settlement or trial
  • Processing incoming payments
  • Realistic inputting and prompt updating of claims reserves
What are we looking for
  • Recovery experience or strong motor claims knowledge
  • Experience with file handling and owning own allocation of work
  • Good understanding of indemnity, subrogation, liability and litigation
  • Proven track record of problem solving and delivering results
  • Good overall IT and data inputting skills
  • Cert CII desirable but not essential
Benefits for youPlease find some of the great benefits we offer here at Hastings Direct;Salary of £28,612Up to 5% annual bonus25 days holiday (+bank holidays on top and holiday buy/sell)Pension match up to 10%Progression opportunities to develop your career furtherExcellent Wellbeing programmeFlexible benefits (including holiday buy/sell, healthcare options etc.)Discounted Hastings Direct productsPlus a lot more that wed love to bring to life with you!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Keyskills :
Experienced in motor insurance and claims

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