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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | £11.11 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time or part-time |
These full-time and part-time temporary roles are working for a well-established Leeds City Centre based employer and have the potential to become permanent. You will be working for a high-profile employer in an extremely varied administrative and extensivecustomer service-related role within the Social Media Department.Job ProfileThe social media team are responsible for responding to comments on various social media platforms. This would include Facebook, Twitter etc. You will work on a platform which means you are not replying directly on Twitter etc, but all comments go via theplatform. Your responses do however go live to the public without being vetted. You are working in a real time environment. Accuracy therefore is essential.Responsibilities includeThe comments are a real variety of positive and negative feedback and can be around products, delivery, click and collect and service. Your initial response will often be to call the customer to try help rather than going backwards and forwards on media,but you will also be responding with Tweets etc on an ongoing basis. It is fast paced, target driven, and you need to be able to adapt to change whilst delivering key metrics.You will need to adapt your style to the individual customer and mirror their language. Posts are brief and regularly contain emojis. You also need to apply personality to the response.Additionally, you need to be able to work as part of a team. When a larger situation arises, it is all hands to the deck to reduce risk to reputation.There are a range of areas this company work in, so you will have a lot to learn! E.g., they cover insurance, mobile phones, money etc as well as groceries and clothes/home appliance etc.It is a contact centre environment - not just running a social media platform.Qualifications, skillset and/or experience required:
Keyskills :
CallsCustomer ServiceRespondingAccurate Record Keeping